Find answers to common questions about YounChain
Click the "Sign Up" button on the homepage, fill in your details including email and password, and verify your email address. Once verified, you can start using YounChain immediately.
KYC (Know Your Customer) is a verification process required by financial regulations. It helps us prevent fraud, money laundering, and ensures a safe trading environment for all users.
Most verifications are completed within 24-48 hours. During peak times, it may take up to 72 hours. You'll receive an email once your verification is complete.
YounChain supports over 100 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), our native YounChain (YNC) token, and many more. Check our Markets page for the full list.
Our trading fees start at 0.5% per transaction. The more you trade, the lower your fees become. Check our Fees page for detailed information.
The minimum trade amount varies by cryptocurrency. Generally, the minimum is equivalent to $10 USD.
Go to your Dashboard, select "Deposit," choose the cryptocurrency you want to deposit, and send funds to the provided wallet address. Deposits are credited after network confirmations.
Crypto withdrawals are typically processed within 1-2 hours. Bank withdrawals take 1-3 business days depending on your bank and location.
Withdrawal limits depend on your verification level. Fully verified users can withdraw up to $100,000 per day. Contact support for higher limits.
Yes! You can convert your crypto to fiat currency (USD, GBP, EUR) and withdraw directly to your linked bank account.
We employ bank-grade security measures including cold storage for 95% of assets, 2FA authentication, encryption, and regular security audits by third-party firms.
2FA adds an extra layer of security by requiring a second form of verification (usually a code from your phone) in addition to your password when logging in.
Immediately change your password, enable 2FA if not already active, and contact our support team. We'll help secure your account and investigate any suspicious activity.